At ECO TASTE we believe and focus our activity on the transparency of the relationship with our customers. To that extent, we make known our Privacy Policy for processing the data provided to us.

In a simple, accessible and objective way, we propose to explain how we manage, share and take care of your data.

We are committed to ensuring that you will always know the purpose for which the data is collected.

Additionally, we ensure that we collect and store your data securely.

Please read this Privacy Policy carefully because, if you are accessing our website, the provision of your personal data implies knowledge and acceptance of the conditions contained herein.

Privacy Policy

Who is responsible for processing your data?
Our Privacy Policy concerns the personal data that ECO TASTE collects, processes and eventually shares.

References in this document to “ECO TASTE”, “we” or “our” mean ECO TASTE, LDA a company registered and headquartered in Portugal with company registration number 516893971 and headquartered at Rua do Outeiro nº 25, .2460- 673 São Martinho do Porto.

We control the way or ways in which your personal data is collected and the purposes for which it is used. We are the “data controller” for the purposes of European and national legislation in the context of this matter.
As we take seriously the importance of the privacy of the data we process, ECO TASTE has a data protection officer, who can be contacted at geral@kukkencaffe.com or at the following address, Rua do Outeiro nº 25, .2460-673 São Martinho do Porto.

What kind of personal data does it collect?
When we use the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information we may hold. Your personal data may include, for example:

1. Customer data – full name and email – when subscribing to our marketing communications – NLs;
2. Customer identification data – full or abbreviated name, address, telephone, email and date of birth.
3. Data of users registered on websites:
1. User identification data – name, age, email, address, tax identification number, date of birth, contact – when creating an account on our website;
2. Credit card data – cardholder name, card number, its validity and respective security code – when paying with a credit card;
4. Customer data for home deliveries – name, address, postal code, telephone contact, e-mail, purchase details – when requesting home delivery of the purchase made;

What are the purposes of processing your personal data?
usually, the personal data collected by ECO TASTE are intended for the management of the commercial/contractual relationship established.

We use your personal data to:
Execution and fulfillment of our pre-contractual and contractual obligations, namely submission of commercial proposals, credit risk analysis, effective conclusion of the coffee supply contract;

Communicate and manage our contractual relationship with you, being able to be contacted for administrative and/or operational reasons: accounting, invoicing, scheduling services and other interventions;
Personalize and improve your experience as a customer, and you may be contacted to carry out Satisfaction Surveys about our services, if you have expressly given your consent to do so.

In the context of the website www.kukkencaffe.com, the data collected will have one of the following purposes:

1. Marketing/Direct Marketing – to inform you about brand news and promotional offers, which may be of interest to you – via NL;
2. Website user management – to allow you to carry out online transactions;
3. Home deliveries – so that we can deliver your purchases to your home;
4. Invoicing Management – for issuing invoices for the purchase of goods and services;

ECO TASTE will at no time share your personal data with other third parties for marketing purposes, unless we have your express and explicit consent.
If you do not wish to receive marketing communications from us, you can tell us at any time by clicking the unsubscribe link at the bottom of any marketing email you receive. If you prefer, you can always express your preference not to receive marketing communications to geral@kukkencaffe.com with the subject “Remove”.

ECO TASTE undertakes with you not to use the information relating to your personal data for any purpose other than those described above.

How do we keep your personal data safe?
We are committed to improving technical and organizational measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access to it.

Based on the principle of minimization and the need for data, we will retain your personal data only for the period necessary to fulfill the objectives mentioned in the previous number, committing to proceed with its elimination as soon as it is verified that such data are no longer needed. Once the maximum retention period has been reached, your personal data will be securely destroyed.

If you need further clarification on the security measures implemented as well as on the specific data retention periods, please contact us at geral@kukkencaffe.com or at the following address, Rua do Outeiro nº 25, .2460-673 Sao Martinho do Porto.

With whom do we share your personal data?
Your personal data are treated with the utmost confidentiality and are used solely and exclusively for the purposes identified.
ECO TASTE guarantees that it will never transfer your personal data to third parties without your express and explicit consent to that effect.

Your personal data, for the purpose of guaranteeing technical assistance to the customer’s and/or potential customer’s equipment, may be shared with the external technicians that provide this service. In this situation, only the following data will be transmitted: name, address and telephone contacts.

In the case of the Online Store www.kukkencaffe.com, only data for transport and accounting purposes will be transmitted to partners.

Your personal data may be shared with our suppliers or service providers, and ECO TASTE guarantees that such entities are also equipped with technical and organizational measures to guarantee the full protection of your personal data and that they will only process your data for full compliance with the purposes inherent to the performance of the contract.

If you need further clarification on the specific recipients of your data, please contact us at geral@kukkencaffe.com or at the following address, Rua do Outeiro nº 25, .2460-673 São Martinho do Porto.

What are your rights?
You have the right to access, rectify and erase the personal data we hold about you, as well as the right to limit the processing of your personal data, oppose such treatment and also request the portability of such personal data.

To exercise any of the aforementioned rights or for any further clarification on the processing of your personal data, simply send an email to geral@kukkencaffe.com or to the following address, Rua do Outeiro nº 25, .2460-673 São Martinho from Porto.

If you exercise any of the aforementioned rights, ECO TASTE will proceed with its analysis, guaranteeing a response within a maximum period of 1 (one) month.

How to make a claim?
If you are not satisfied with the way in which your personal data is being processed, we would appreciate your contacting geral@kukkencaffe.com or the following address, Rua do Outeiro nº 25, .2460-673 São Martinho do Porto.

If you remain dissatisfied, you have the right to file a complaint directly with the National Data Protection Commission:

National Data Protection Commission – CNPD
Rua de São Bento, no. 148, 3rd
1200-821 Lisbon
Tel: +351 213928400
Fax: +351 213976832
Email: geral@cnpd.pt

Questions and comments?
All questions, comments and requests for clarification are welcome and should be sent to geral@kukkencaffe.com or to the following address, Rua do Outeiro nº 25, .2460-673 São Martinho do Porto.

In order to ensure that the data we hold about you is kept up to date, please contact us at geral@kukkencaffe.com or the following address, Rua do Outeiro nº 25, .2460-673 São Martinho do Porto., in order to proceed with its update.